SHIPPING

FREE SHIPPING

  • Shipping in India at The White Moss is free. All new orders are dispatched within 24-48 hours. For International shipping, write to us at - support@thewhitemoss.com

 

RETURN SHIPPING:

  • We offer free return shipping to our customers in India.Most of the times,our courier partners will do the Return pickup. At certain pincodes in India, where our courier partners do not do reverse pickup, we have to ask customers to ship the products to us. Any courier fees incurred by customers is redeemed as store credits.

 

PROCESSING YOUR ORDER AND AVAILABILITY:

  • Orders are processed at our warehouse in Gurugram - Monday through Friday (excluding public holidays). We aim for every order to be on its way as quickly as possible - typically, orders are processed on the same or following working day of order placement and receipt of payment, however, during heavy sales periods processing may take up to 3 working days. Processing times are provided as a guide only. If we cannot source any of the items in your order, we will notify you via email or phone to confirm how you would like to proceed. We cannot be held responsible if our products are not available at a given point in time.

 

DELIVERY TIMEFRAME

  • Deliveries to major cities usually arrives within 1-3 working days. More remote interstate locations may experience a longer delivery timeframe. Delivery times are provided as a guide only and do not take into account possible delay caused by payment authorisation or reliance on external freight services. We cannot be held responsible for any delay in delivery.

 

TRACKING YOUR ORDER

  • Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel with our courier provider. If you are not home at the time of delivery you will be left a card and your parcel will be taken to your local Couriers depot.
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