SHIPPING

FREE SHIPPING

  • Shipping in India at The White Moss is free. All new orders are dispatched within 24-48 hours. For International shipping, write to us at - support@thewhitemoss.com

 

RETURN SHIPPING:

You can return or exchange the order within 3 days of delivery of the product, to return / exchange please mail us at  support@thewhitemoss.com

Our return policy is very flexible and customer friendly, we try to accommodate our patrons as much as we can, we welcome exchanges on the following terms -

  • If a wrong product has been received 
  • If you identify a manufacturing defect on the received product
  • If the product is received in a damaged condition

If the product doesn’t fit into your desired expectation we will be refunding you the amount of the bought product after taking out the partial cost of freight & packing based on invoice value as follows -

  • 0.00 - Rs. 999 - Rs. 150
  • 1000 - Rs. 2999 - Rs. 350
  • 3000 - Rs. 9999 - Rs. 500
  • 10000 and above – 10% of order value

 PROCESSING YOUR ORDER AND AVAILABILITY:

  • Orders are processed at our warehouse in Gurugram - Monday through Friday (excluding public holidays). We aim for every order to be on its way as quickly as possible - typically, orders are processed on the same or following working day of order placement and receipt of payment, however, during heavy sales periods processing may take up to 3 working days. Processing times are provided as a guide only. If we cannot source any of the items in your order, we will notify you via email or phone to confirm how you would like to proceed. We cannot be held responsible if our products are not available at a given point in time.

 

DELIVERY TIMEFRAME

  • Deliveries to major cities usually arrives within 1-3 working days. More remote interstate locations may experience a longer delivery timeframe. Delivery times are provided as a guide only and do not take into account possible delay caused by payment authorisation or reliance on external freight services. We cannot be held responsible for any delay in delivery.

 

TRACKING YOUR ORDER

  • Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel with our courier provider. If you are not home at the time of delivery you will be left a card and your parcel will be taken to your local Couriers depot.
Pre-loader